FAQ - Frequently asked questions

Naturally! Our employees look forward to your inquiry: by phone on 0800 55 66 205 (for Germany and Austria) and +43 1 9232168 (international) or via email at office@gabriele-iazzetta.com

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Directly online in our large Gabriele Iazzetta blog! Here you can find out more about the powers of healing stones as well as exciting topics in the Spirit Lounge.

Real healing stones are a natural product that has grown for several millennia in their country of origin. This is how they gathered the forces and energies of the earth. Only the real healing stones support us with their powers in everyday life. Healing stones, on the other hand, can also be produced synthetically and thus have not absorbed the energies and forces from the earth.

Our healing stones are bought as raw material (as whole stones) and then used. They are then made into pearls.

You can find the next dates for Gabriele Iazzetta's appearances directly on the homepage or under the TV schedule tab. Both the data for Channel21 and AstroTV are given here. Click on “YouTube Link” or “Live” to go directly to the desired program. Warning, these links will take you directly to the live broadcast and are not recordings.

Silver care

Silver that is not rhodium-plated can change its color over time. This is due to the constant contact with oxygen and not due to poor quality or workmanship. Contact with cosmetics such as perfumes or creams is also not an advantage. Sweat is also a factor that is transferred directly to silver jewelry - so it can also be left out when doing sports. It is therefore advisable to clean your silver jewelry regularly with a silver cloth and to put it in a silver bath every month. This prevents oxidation and blackening of the jewelry.

Healing stones

Healing stones, you can cleanse with the help of water and also recharge the energies. Please do not use hot or very cold water, as this could cause the healing stones to crack. You can recharge your healing stones by changing the water bath from cold to lukewarm. We then recommend that you let the bracelets and necklaces air dry.

If you do not know your ring size when ordering a ring, you can also order this ring without a size and you will receive a ring template with the invoice. After you have tried these, please contact us by phone or email and let us know your desired ring size.

We are also happy to offer you the option of receiving a ring template without ordering a ring, so that you know your ring size for future orders.

Just click on the "little man" icon in the upper right corner. If you already have an account, simply enter your email address and password and then click on the “Log in” button. To create a new account, click on the “Register” button. You can do this here too.

Yes. “Guest” orders are possible. In this way, however, you do not have any insight into the status of your order.

If you order via our telephone hotline, you have the option of paying in advance. Unfortunately, it is not possible to choose another payment method this way. You have the following options for orders that you place online: prepayment, PayPal, credit card, Klarna and AmazonPay. 

As soon as we have noted the receipt of payment, your order will be processed by our staff. If you choose to pay in advance, you have 7 days to pay your invoice.

Yes. We offer vouchers for 10, 50 and 100 euros. These are also available online: follow this link.

Yes, of course you can only return part of the order. When exchanging goods, you will receive the new desired goods, any price difference will be transferred back to you or you can receive a voucher for the price difference.

We are happy to offer a change in size for some bracelets. Please indicate your desired size when ordering.

Our website is updated daily. We recommend that you visit them daily.

We send your ordered goods by default with DHL (Germany only), GLS and the Austrian Post. As a rule, you have the option of choosing between the various providers and express delivery during the ordering process. Please note the following information.

Standard Delivery

You will receive your shipment within 4-7 working days via DHL / GLS / Austrian Post after we have received your payment. In special cases there may be longer delivery times. In the event of delivery delays, we will inform you immediately.

You decide where we should send your shipment, to your personal address or to a delivery address of your choice. The shipping costs for a standard delivery are € 7.00. From a goods value of € 250.00, the standard delivery within Germany and Austria is free of charge.

Express delivery

The costs for an express delivery by DHL to Germany amount to € 13.50. Express deliveries within Austria cost € 9.00. The order must be received before 1 p.m. so that our express service provider can deliver the goods to you on the next working day. Orders placed on Saturday will be delivered on the following Tuesday at the earliest.

This overview shows you the shipping costs for your order.

DHL (delivery time 4-7 WD)

• Standard delivery € 7.00 shipping costs

DHL Express (next day delivery)

• Express delivery Germany: € 13.50 shipping costs
• Express delivery Austria: € 9.00 shipping costs

• Express orders before 12 noon: delivery the next working day
• Express orders on weekends, public holidays or after 12 p.m .: delivery on the next but one working day

GLS (delivery time 4-7 WD)

• Standard delivery € 6.00 shipping costs

Austrian Post (delivery time 4-7 WD)

• Standard delivery € 7.00 shipping costs

With us you have a statutory right of withdrawal of 14 working days. Please note that only goods that have been returned in full can be canceled.

Please note that we will not cover the costs for the return.

Return address:

• Gabriele Iazzetta GmbH
• Rankgasse 4/1
• 1160 Vienna
• Austria

You can of course complain about defective goods within the statutory warranty periods. For the exact return modalities, please refer to the terms and conditions and the cancellation policy.

After returning the goods, you will get your money back as soon as possible. You will get the amount back in the same way as you paid yourself.

You have the right to withdraw from the contract you have concluded within fourteen days without giving any reason.

If the ordered goods have already been delivered to you, please send them back to us within the return period.

The shop's opening times are Monday through Friday from 9 a.m. to 5 p.m. Our shop is closed on weekends and on public holidays.